Technical Support Channels
A 1–Hour Ticket Response Guarantee
All your support requests will be responded to within maximum 1 hour after the support ticket or e–mail was submitted. If your case requires additional assistance from a sysadmin, we’ll forward the ticket or the email to the person in charge and will leave a comment to inform you that more time will be needed for finding a solution. And if you make use of our Managed Services package, any of the server administration tasks included there will be carried out whenever you prefer.
An Excellent Client Care Service
We’ll be at your disposal 24/7 to reply to any enquiries that you may have connected to our Online Control Panel or any of the applications that we have pre–installed for you on the dedicated web hosting server. If you also need assistance tackling server administration tasks, you can check out our Managed Services package, which includes data backup disk storage space, weekly Operating System updates, server monitoring and rebooting procedures, as well as software installation and problem troubleshooting services
An Intuitive Help Section
We have provided our Online Control Panel with an exhaustive knowledgebase, which includes exhaustive explanations of all its features and functions. Moreover, we have filmed detailed video tutorials that will further explain to you how to perform a specific operation or solve a commonly encountered issue. All the instructional articles and the tutorial videos are easily reachable from each Online Control Panel section via the Help and Videos buttons located in the upper right corner.