Assistance Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Resolution Guarantee

  • Our tech assistance Dept is available round–the–clock to handle every one of your support questions. Each ticket you send out to us shall be responded to within up to one hour. If your case demands help from an administrator, we will address the ticket to the technician on shift and will notify you that the problem is under control.

  • Top quality support service
  • Qualified Technical Help Service

  • Our customer help and support crew will be on duty for you day–and–night to to take care of all support demand tickets that you submit. We offer client help for all the applications that are pre–configured on your web server. These include our custom created Online Control Panel, the selected Operating System plus the server admin panel (with regards to the VPS type).

  • Intuitive help center
  • A Descriptive Help Section

  • Each section of the Online Control Panel that is included as a gift with your VPS has an included article base. You can find a group of descriptive how to posts and a group of step by step video lessons that show all the essential web site management tasks. You can access them by hitting the Help or Video keys in the upper right part of each Control Panel section.