There are a number of ways in which you can touch base with the hosting company whose services you are using, but the one that you will invariably find regardless of which company you select is a ticketing system. It’s the easiest means of correspondence for different reasons. In the event that no tech support staff representative is free at the moment and they’re all engaged, a telephone call may not be answered, but a ticket will invariably hit home. You can also copy ‘n’ paste extensive pieces of info without needing to worry about typos, and in case a specific problem requires more time to be sorted out or a number of responses need to be exchanged, all the information will be in the exact same place, so either party can always see the comments written by the other one. The drawback of using tickets to touch base with your hosting provider is that they’re usually separate from the hosting platform, so if you need to supply info or to adhere to instructions, you will need to use at least 2 separate systems and this number may rise if you desire to manage several domain names. Additionally, lots of web hosting companies respond to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you won’t ever have to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any trouble ticket while you are browsing through your website files or editing various account settings. The ticketing system is being monitored 24x7x365 by our technical support staff and the response time is maximum 1 hour, but it seldom takes more than 20 minutes to receive help. In contrast with some other web hosting companies, we do not charge extra for using the ticketing system, so you can contact us as often as you want and ask for information concerning any billing or technical issue. Furthermore, you can read a collection of informative articles, which will help you solve the most commonly encountered complications on your own.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it’s more convenient to manage everything from one single place, which is the reason why we’ve integrated a trouble ticket system into the custom-built Hepsia hosting Control Panel, which is available with each single semi-dedicated server plan. This will allow you to handle the communication with our customer care team along with your disk space, so you won’t have to remember an additional sign-on name for a separate admin console. You will be able to open a new ticket or to track down the status of an old one with no more than several mouse clicks while you’re browsing the files hosted in your semi-dedicated account. Besides, you can look through older tickets using a smart search functionality or check applicable FAQ articles with solutions to commonly encountered obstacles. The integrated ticketing system is closely monitored 24-7 with the maximum response time being just sixty minutes, so there’ll always be someone to help you out.