Integrated Ticketing System in Cloud Hosting
With a cloud hosting from our company, you won’t ever have to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any trouble ticket while you are browsing through your website files or editing various account settings. The ticketing system is being monitored 24x7x365 by our technical support staff and the response time is maximum 1 hour, but it seldom takes more than 20 minutes to receive help. In contrast with some other web hosting companies, we do not charge extra for using the ticketing system, so you can contact us as often as you want and ask for information concerning any billing or technical issue. Furthermore, you can read a collection of informative articles, which will help you solve the most commonly encountered complications on your own.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it’s more convenient to manage everything from one single place, which is the reason why we’ve integrated a trouble ticket system into the custom-built Hepsia hosting Control Panel, which is available with each single semi-dedicated server plan. This will allow you to handle the communication with our customer care team along with your disk space, so you won’t have to remember an additional sign-on name for a separate admin console. You will be able to open a new ticket or to track down the status of an old one with no more than several mouse clicks while you’re browsing the files hosted in your semi-dedicated account. Besides, you can look through older tickets using a smart search functionality or check applicable FAQ articles with solutions to commonly encountered obstacles. The integrated ticketing system is closely monitored 24-7 with the maximum response time being just sixty minutes, so there’ll always be someone to help you out.