A live chat is among the ways of communication supplied by some web hosting companies as a part of their support services. Depending on the company, the chat can be used for pre-sales, billing and/or tech assistance. This way of contact is quicker as compared to a support ticket and it'll make it much less likely to misspell or misunderstand something as compared to a call with a representative. Furthermore, when the trouble that you experience needs some time to be reviewed and taken care of, you'll be able to do something else at the same time instead of just waiting, as you'd have to do when you call. You can also use a live chat assistance service without spending a dime as long as you have world wide web accessibility even if your hosting provider is based in another country and they don't have a local phone number you can call.

Live Chat Support in Cloud Hosting

As we believe that a great number of problems are usually resolved when you chat with a live person, we offer a live chat service for all our potential and existing customers. Our chat is available every single day and our customer care agents will assist you with a wide range of questions and problems. If you aren't our customer yet, you'll be able to find out more about our cloud hosting packages and the web hosting environment in general so as to make sure that your sites will operate effectively on our servers. If you already have an account and you've got some questions or you have any problems with some of our services, you'll be able to get in touch with us through the live chat and we can provide you with the required info or assist you to troubleshoot the issue. You will have to open a trouble ticket for specific issues which need longer time or the help of a system administrator, but for a number of basic troubles you will get help right away.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is available every single day, even on holidays and weekends. It is the best way to find out more details about our semi-dedicated servers if you do not have an account yet or to have an issue resolved if you're a client and our support agents will assist you live regardless of the time of the day you join the chat. In case you are hesitating which package is better for your sites, if you need advice whether you should obtain a specific upgrade and how to obtain it or when you experience problems setting up an e-mail account on your machine, you'll be able to contact us and we'll provide you with the needed info quickly. The live chat is available even after our phone lines are off for the day, so if you have an account with us, you can be certain that you'll always find instant help with any question or trouble that shows up.