One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from our company, you can just forget about waiting for hours and hours on end, or even a whole day, to get a response to an e-mail or a ticket. Irrespective of when you get in touch with us, we’ll help you out within no more than 1 hour with any sales or technical inquiries you might have. In reality, our actual response time rarely exceeds 20 to 30 minutes. Since we’re available to you night and day, you’ll always receive support in a timely fashion and we are aware of how critical that is in the Internet world. As soon as you contact us, we’ll reply to your queries. If you chance upon any technical issue, we’ll deal with it on your behalf, or we’ll provide you with all the needed information in case there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client care team representatives will be at your service at all times and they will answer any trouble ticket that you send through the hosting Control Panel within one hour max. The ticket response time is guaranteed irrespective of whether you’ve got a generic enquiry related to your semi-dedicated server or you encounter some obstacle and for most issues you won’t have to wait even that long. Regardless of what the essence of the issue is or what time it is, we’ll be there to assist you, as we are available 24x7 to take care of any technical, general or billing issue. In case you contact us about anything that is within our capacity, we will resolve it before we reply to you, which suggests that you will not have to wait for hours or even days while the problem continues. If there is something that you need to do on your end, we’ll supply you with the needed info – what possible solutions to try, what actions to take, etc.