In case you have ever had a cloud hosting account in the past or you've dealt with any other type of online service, you are probably aware from personal experience that for certain things it's better to consult with a live person on the phone rather than exchange support tickets or emails. If you'd like to learn more about a particular service before you decide to buy it or when something small-scale should be done, for instance, it is much easier and faster to do it real-time. If you have the option to talk with representatives by phone, it is very likely that you are using the services of an actual hosting supplier, not a reseller. The level of support that you will get over the telephone differs between different providers - from general matters to experienced technical support. Usually most providers offer pre-sales assistance and first level telephone support, while more complicated technical matters are managed via email and tickets.

Phone Support in Cloud Hosting

As we have live telephone support 14 hrs a day, you're able to get in touch with us and speak with one of our customer support representatives to learn more about all of the Linux cloud hosting that we supply and make sure that our servers meet the system requirements for your web sites before buying anything. For your benefit, we now have phone numbers on 3 different continents and you'll be able to call the one nearer to you - in the USA, Great Britain or Australia. If you are already an existing customer, you can call about general and billing matters, or even about some technical matters. If the trouble is strictly technical or it requires more time to handle, you will have to use our ticketing system, which will allow both you and our tech support crew to keep track of the info provided by both sides.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server plans that we provide include real-time phone support for 14 hours a day. In case you're not sure which package is appropriate for your sites, you'd like to learn more about the package's specs or you need any other kind of information about our services, you have the option to call any of the local numbers which we have in the United States of America, the UK and Australia and our support representatives will assist you. If you already have an account, you are able to get in touch with us about general and sales issues, although we are often able to help with a number of tech issues as well. For strictly tech issues you should employ our built-in ticketing system where the correspondence between you and our tech support crew will be in one place, which is the better option if the problem can take additional time to be dealt with or it needs to be escalated to our system administrators.