24/7 Customer Support in Cloud Hosting
We acknowledge the significance of receiving assistance in a timely manner, that's why our cloud hosting services come with 24/7 support as well as various ways of communication. In case you do not have an account yet, you can phone us or take advantage of our live chat and chat with a live representative, in order to find out about our services or check if our servers meet the system requirements for your web sites. As a result, you'll never end up obtaining a service which you can't use. In case you already have your account with us, you can open a support ticket in your Hepsia hosting Control Panel if the issue is entirely technical or it requires additional analysis. Unlike the vast majority of providers that you can find today, we respond to all tickets within 1 hour, so you won't need to wait for a whole day. Our support services can be accessed round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you choose, you're able to reap the benefits of our 24/7 support services even on public holidays. Your websites will be available all the time and so will we. With a lot of contact options, you'll be able to choose the best approach to get in touch with us and find out about our solutions in case you do not have an account yet, or ask for support in case you are already our customer. You're able to call us, have a chat with a live representative, send an e-mail or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The last two options have 1-hour response time guarantee, although it hardly ever takes more than 20 minutes to get assistance whatever the complexity of the problem. Using our customer and technical support services, we'll be available for you whenever you need us, not several days later.
24/7 Customer Support in VPS Servers
If you get a VPS server through us, you will be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we have a couple of local phone numbers in the United States, Great Britain and Australia along with a live chat service. If you're an active customer and you're looking for assistance with some technical issue which requires more time to analyze or resolve, you can open a support ticket from your billing account or you will be able to send an e-mail message and we'll take care of the trouble and send you a reply within one hour. The reply time is warranted 24/7, which includes holidays and weekends, yet for many issues it takes less than half an hour to receive assistance. Our support service covers the VPS as well as all pre-installed software it includes, so in case you need help with third-party apps, you can check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get prompt support in general, let alone if you run a whole server, so each dedicated server that we offer comes with 24/7 support with one-hour reply time warranty whatever the problem. The service is 100 % free for all the issues with your server or the software that was installed from our administrators during the setup, which means that you can contact us as many times as you need, even during holidays. You could either open a support ticket from the billing section or you can send an email message, and the actual reply time for either of these rarely exceeds 30 minutes as we have administrators available 24-7-365. In case you require general information about our servers or you have any kind of billing question/issue, you can also call one of the local phone numbers that we have on 3 continents or you could employ our live chat service and consult with an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you'll be able to add to your server package from the billing Control Panel.